Maintaining your online services user account

Update your login profile details

You should update the details of your login profile if they change. To update your login profile details:

1. Log into the Disclose Register with your online account.
2. At the top right area of the screen, select your login profile to open a drop-down menu, then select My Profile. This will bring you to a page that contains your login profile details.
3. Select the Edit button next to your user profile.
4. Make the required changes to your login profile details.
5. Select the Save button to save your changes.

Please note that you will not be able to retrieve or change your RealMe® details, such as your username and password, through your login profile. You can retrieve your username or reset your password via the RealMe® login screen.

Update your organisation account details including members (administrator access only)

An administrator can update the details of their organisation’s account including changes to its members. You should update these details as your organisation changes.

To update your organisation or member details:

1. Log into the Disclose Register with your online account.
2. At the top right area of the screen, select your login profile to open a drop-down menu, then select My Organisations. This will bring you to a page that contains all of the organisations to which your login profile is linked.
3. Select the name of the organisation whose details you wish to edit. This will bring you to a page that shows that organisation’s details.
4. Select the Edit organisation button.
5.  You can update your organisation’s general details, contact details, and primary administrator contact if needed, clicking Continue to move to the next screen.
6. Update your organisation’s members if needed, then click Continue.
7. Review the details you have updated, then select the Submit button to save your changes.

Whenever you add new members to your organisation, this will send an invitation email inviting them to join the organisation account. These emails contain invitation codes and instructions on how to join. They will need a RealMe® username and password to create their login profile if they have not done this already.

You can use this method to add new members, grant (and remove) administrator rights, delete existing members, or update their login profile details.

Resend invitation emails

If a newly-added member has lost their invitation code, or did not receive an email containing their invitation code, you can send them a new invitation. The new invitation email will contain a new invitation code.

To resend an invitation:

1. Log into the Disclose Register with your online account.
2. At the top right area of the screen, select your login profile to open a drop-down menu, then select My Organisations. This will bring you to a page that contains all of the organisations to which your login profile is linked.
3. Select the name of the organisation whose details you wish to edit. This will bring you to a page that shows that organisation’s details.
4. Select the Edit organisation button, then select the Continue button until you reach a Members page.
5. In the entry for the corresponding member, select the Edit link to open a drop-down menu, then select the Resend invite option. Select the Continue button to proceed.

Other guides in

Managing your online account

• Setting up your online account
• Confirming your authority to update information
• Personalised dashboard
• Forgotten your RealMe® username or password
• Managing payments on the Disclose Register
• Filing documents with electronic signatures

Other help topics