Forgotten your RealMe® username or password
Where to get help if you can't log in
Your RealMe® username and password gives you access to a range of online government services, including the Disclose Register.
If you've forgotten your username
To receive an email or text message reminder of your username:
- select the Login link at the top of the screen
- select Forgot Username? and follow the instructions.
Once you've received your username reminder, return to the Disclose Register home page and select the Login link at the top of the screen.
If you've forgotten your password
You can reset your password if you:
- know your username
- have access to the email address or mobile number registered to your RealMe® account — usually the one you used to create your log in
- know either the answers to your security questions or your PIN.
to reset your password:
- Select the Login link at the top of the screen
- Select Forgotten password? and follow the instructions.
Once you've received your temporary password, return to the Disclose Register home page and select the Login link at the top of the screen. You can then create a new password.
Keeping your log in details secure
You're responsible for keeping your RealMe® username and password confidential. Any actions on the Disclose Register from your RealMe® username and password will be considered by us to have been made by you.
For further information read our Terms and conditions.
Terms and
Other guides in
Managing your online services account
- Setting up your online account
- Confirming your authority to update information
- Personalised dashboard
- Maintaining your online services user account
- Managing payments on the Disclose Register
- Filing documents with electronic signatures