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These terms and conditions for the Disclose Register set out what's required when you use our online services. They help ensure that the information you provide us is kept secure, and that the information we must make available to the public is accurate and as up to date as possible.
The Disclose Register is administered by the Companies Office, which is part of the Ministry of Business, Innovation and Employment (MBIE). You're being asked to agree to these terms and conditions for the use of our online services, so please read them carefully and ensure you understand them. If you choose to accept them and continue on to create an online services account, these terms and conditions will form an agreement between you and MBIE.
If you agree to our terms and conditions, we'll use all reasonable care and skill to:
MBIE doesn't accept any responsibility or liability for:
You agree that you will:
If you're an administrator of an organisation's online services account, you also agree to:
If you grant delegated authority to allow another user to access our services on your behalf, you agree to:
If you accept delegated authority to make use of our services on behalf of another user, you agree to:
The purpose of your commitment to us is to protect the integrity and security of:
If you don't honour your commitment, third parties may be able to take actions that appear to be on your behalf. These actions may result in a breach of security or privacy, and you may be held responsible for this.
Access to our services is governed by your RealMe® login, which provides us with security over access to our sites and identifies who you are.
You are responsible for keeping your RealMe username and password confidential. Any actions on our sites from your RealMe username and password will be considered by us to have been made by you.
RealMe lets you access our registers and connects you to your user account with MBIE.
Your user account provides us with associated information, including:
If you're an administrator for an organisation, you can set up additional accounts for other users attached to that organisation to use our services. Any users you create will need to obtain their own RealMe login before they can activate their user account with us.
You're responsible for the payment of fees and levies for the services we provide you under your online services account, no matter who uses it. If there's a charge for the service you're using, you'll be advised of the amount due at the end of the transaction, and taken to our payment gateway.
We offer a monthly account payment option, which allows customers to make use of our services, receive an invoice at the end of each month, and pay within 20 working days from the date of the invoice.
At the beginning of each month you'll be emailed an invoice detailing all fee-bearing services used during the previous month. The invoices and other notices will be sent to the email address you have given us.
Please call the contact number or email the address displayed on your invoice if you think there is a mistake with your invoice. Any incorrect fees will be credited to your account.
If you only use our services occasionally, credit or debit card payment is a practical payment option. We offer secure credit and debit card transactions using 128-bit encryption technology. Your transaction is validated in real time and confirmed immediately to you by email. A tax invoice will appear on screen that you're able to print for your own records if you wish.
We accept the following credit and debit cards:
You must provide the Card Security Code (CSC) when paying by credit/debit card. This is the 3 or 4-digit card verification number printed on the back or front of your credit/debit card.
In the event of non-payment of fees, or non-compliance of our payment terms, you will be responsible for all legal costs. We will look to revoke the service that we have provided to you. If revoking the service is not possible, then we may refer the matter to a debt collection agency.
If you knowingly access or use, or attempt to access or use (or allow an unauthorised person to access or use), any of our services for an unlawful purpose — including but not limited to fraud or attempted fraud or hacking or attempted hacking — you'll be liable to pay any party (or MBIE on its behalf) the amount of the loss suffered by them caused directly or indirectly by your unlawful actions.For the avoidance of doubt, this clause isn't intended to confer benefits enforceable by third parties under the Contract and Commercial Law Act 2017.
For the protection of users, other people, or MBIE itself, we may suspend or disable your online services account without notice if we consider that:
The privacy statement for our services applies to your personal information collected by MBIE.
By registering for an online services account and agreeing to these terms and conditions, you'll be regarded as having read and agreed to the terms of that privacy statement. Make sure you've read and are comfortable with the privacy statement before agreeing to these terms and conditions.
Disclose is a public register, and we are therefore obliged to make some of the information provided by you relating to offers and schemes available to the public.
We won't disclose your email address to third parties, but we may use it to update you with information about our services.
If you have a dispute with MBIE in connection with these terms and conditions or any of our services, call our Business Service Centre. Both you and our Business Service Centre will use all reasonable efforts in good faith to resolve the dispute. If you and our Business Service Centre can't resolve the dispute to your satisfaction, you may ask the Business Service Centre to escalate the dispute to the appropriate MBIE representative.
We will then promptly contact you to try to resolve the dispute. If, following this, the dispute is still not resolved to your satisfaction, you may take such action as you consider appropriate, such as making a complaint to the Ombudsman or commencing legal proceedings.
If any of these terms and conditions, or their application to any person or circumstances is, to any extent, held to be invalid or unenforceable:
We can revise these terms and conditions and the privacy statement from time to time. We'll advise you of any changes by a notice on this website. Your continued use of our services, through the act of making use of your online services account with us, indicates your acceptance of those changes.
If you have any questions about our Terms & Conditions, please contact our Business Service Centre.