Terms and conditions
What you agree to when you use our online services
The Disclose Register is administered by the Companies Office, which is part of the Ministry of Business, Innovation and Employment (MBIE).
These terms and conditions set out what we require from you when you use our online services, as well as our commitment to you in providing those services. They help to ensure that the details you provide are kept secure, and that the information we make available to the public is accurate and up to date.
Using the Disclose Register
Please read these terms and conditions carefully and make sure you understand them. If, in creating an online services account, you choose to accept them, they will form an agreement between you and MBIE.
Our commitment to you
If you agree to our terms and conditions, we'll exercise all reasonable care and skill to:
- provide online services that are easy to use, with online help and guidance
- make these services available 24/7 — excluding maintenance and outages
- provide you with telephone and email support from our Business Service Centre during normal business hours — except on public holidays
- keep all non-public information you've provided to us secure from unauthorised access
- allow only authorised users to change information you've provided to us
- ensure that information we provide about our services is kept up to date.
The Ministry of Business, Innovation and Employment’s (MBIE) transparency statement describes the kind of information MBIE gathers to ensure it can effectively:
- protect people, information, and places
- ensure regulatory compliance, and
- detect and prevent criminal offending.
MBIE doesn't accept any responsibility or liability for:
- the accuracy of content or material on the Disclose Register
- any loss you incur in connection with your use of these services, including any costs and expenses.
Your commitment to us
In accepting these terms and conditions, you agree to:
- ensure the information you manage on the register is kept accurate and up to date
- not knowingly or recklessly use, or attempt to use, any of our services for a purpose for which it was not intended, including any unlawful purpose
- notify the MBIE Business Service Centre immediately if you know, or have reason to believe, that there has been, or is about to be, fraudulent or other unlawful use of any of our services.
If you're an administrator of an organisation's online services account, you also agree to:
- manage access to our services by users linked to your organisation, by:
- keeping user information updated
- closing user accounts when they are no longer being used
- manage delegated authorities permitting your organisation to use our services on behalf of others.
Should you authorise another user to manage information on the register on your behalf, you agree to their making changes to details about your organisation, as and when required. In doing so, you also accept that any such actions taken by another user on your behalf, remain your responsibility.
By honouring your commitments you help to protect the integrity and security of:
- our online services, and
- the information provided by you and other users.
Failing to do so may result in a breach of security or privacy.
Access to our services — RealMe®
Access to our services is provided by your RealMe® login. This system ensures secure access to all our sites and confirms who you are.
You are responsible for keeping your RealMe username and password confidential. Any transactions on our sites linked to your RealMe username and password will be considered by us to have been made by you.
Your online services account
Your user account provides us with the following information:
- details about you — for example, your email address
- services you've opted to use
- organisations you're linked to, if any
- details for those organisations you’re authorised to edit — for example, companies for which you're able to file documents
- whether you're an administrator for an organisation registered with us
- whether you've been delegated the authority to act on behalf of any other user(s).
If you’re an administrator for an organisation, you can set up accounts for other users linked to your organisation, allowing them to use our services. Any users you add will need to have their own RealMe login before they can activate their online services account with us.
Fees and levies
You're responsible for the payment of fees and levies for the services we provide through your online services account, no matter who uses it. If there's a charge for the service you're using, you'll be advised of the amount owing at the end of the transaction and taken to our payment gateway.
Paying by monthly account
We offer a monthly account option requiring payment within 20 working days of the invoice date.
At the beginning of each month, you'll be emailed an invoice detailing all fee-bearing services used during the previous month. The invoices and other notices will be sent to the email address you’ve given us.
Please call the contact number or email the address displayed on your invoice if you think there is a mistake with your invoice. Any incorrect fees will be credited to your account.
Paying by credit or debit card
If you only use our services occasionally, credit or debit card payment may be a more practical payment option. We offer secure credit and debit card transactions using 128-bit encryption technology. Your transaction is validated in real time and confirmed immediately to you by email. A tax invoice will appear on screen that you're able to print for your own records if you wish.
We accept the following credit and debit cards:
- American Express
Non-payment of fees
In the event of non-payment of fees, or non-compliance with our payment terms, you’ll be responsible for any legal costs that may result. We may also cancel the service that we have provided to you. If cancelling the service is not possible, we may refer the matter to a debt collection agency.
Unlawful access or use
If you knowingly access or use, or attempt to access or use (or allow an unauthorised person to access or use), any of our services for an unlawful purpose – including fraud or attempted fraud or hacking or attempted hacking – you'll be liable to pay any party (or MBIE on its behalf) the amount of the loss incurred by them, caused directly or indirectly by your unlawful actions.
This clause is not intended to confer benefits enforceable by third parties under the Contract and Commercial Law Act 2017.
Suspension of your online services account
For the protection of users, other people, or MBIE itself, we may suspend or disable your online services account without notice, if we consider that:
- disabling your online services account is necessary to maintain the integrity or security of our services or any organisation or person
- your online services account is being misused or has otherwise been compromised
- you breach these terms and conditions.
Where appropriate, we'll notify you if we suspend or disable your online services account, as soon as practicable after doing so.
Our privacy statement applies to the personal information we collect about you.
By registering for an online services account and agreeing to these terms and conditions, you'll be regarded as having also agreed to the terms of that privacy statement. Please make sure you've read the privacy statement before agreeing to our terms and conditions.
Disclose is a public register, and we are obliged to make certain information supplied by you relating to offers and schemes available to the public.
Email address privacy
We won't disclose your email address to third parties, but we may use it to update you with information about our services.
Should there be any dispute between you and MBIE over our terms and conditions, or any of our services, please call the MBIE Business Service Centre.
Both sides should make all reasonable efforts, in good faith, to achieve a satisfactory resolution. However, if you and our Business Service Centre cannot reach an agreement, you can ask to have the matter escalated to the appropriate MBIE representative.
If the matter has still not been resolved to your satisfaction, you may wish to take further action, such as making a complaint to the Ombudsman, or commencing legal proceedings.
Invalidity or unenforceability
If any of these terms and conditions, or their application to any person or circumstances is, to any extent, held to be invalid or unenforceable:
- the remainder of these terms and conditions, or the application of such terms and conditions to any other person or circumstances, shall not be affected
- each term shall be valid and enforceable to the extent permitted by law
- any invalid or unenforceable term will be deemed to reflect, as nearly as possible, the original intention, as determined from this website.
Amendments to terms and conditions and privacy statement
We may revise these terms and conditions, and the privacy statement, from time to time – and will advise you of any changes on this website. Your continued use of your online services account with us indicates your acceptance of any changes.
If you have any questions about our terms and conditions, please contact the MBIE Business Service Centre.
Last updated: 12 June 2020